Verizon says forcing people off old plans to get FCC subsidy isn’t “upselling” | Ars Technica

Verizon is defending its practice of forcing customers to switch plans to get a government-funded $50-per-month discount, telling the Federal Communications Commission that this is not the same thing as "upselling." Verizon has partially backtracked from this restrictive policy but told the FCC it will take "about a month" to deploy a billing-software update that will let more home-Internet customers get the discounts without changing plans.

It's exhausting to keep up with ISPs that are paying lip service to "improved customer care" while really wringing them out for the good of shareholders. 🥵