A man who has been an AT&T customer since 1960 has a message for CEO John Stankey about the company’s failure to upgrade DSL areas to modern Internet service. Aaron Epstein, 90, is so frustrated by his 3Mbps Internet plan that he took out a Wall Street Journal ad in today’s print edition in order to post an open letter to Stankey.

It is both fascinating and ridiculous that this gentleman feels he has to take out an WSJ add to get the attention of his ISP. But I ask, what other choice does he have?